Following the acquisition of Big Switch Networks by Arista Networks, you are now able to leverage Arista’s 24x7 global TAC Support through our Customer Portal, email or phone for any questions or support needs. As of May 10th, you are required to create Arista credentials in order to open new cases, view your existing case or access software downloads on Arista.com. Big Switch Networks credentials are now disabled.
You can register for Arista credentials on the Arista User Registration page.
If you’ve already created your Arista account, continue to Arista TAC Support:
Arista Networks TAC Support
Dell OEM Support
Partners should continue to access the Big Switch Partner Portal to submit deal registrations until migration is completed.
If you require any further assistance, please email: firstname.lastname@example.org or visit the Arista Technical Support page for additional contact information.